Privacy Policy
Last Updated: January 01.2025
La Flamingo LLC (“La Flamingo”, “we”, “our”, “us”) is dedicated to safeguarding the privacy of our users (“User”, “you”, “your”). This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information in connection with your access to and use of our website, located at https://laflamingo.co/ (the “Platform”), as well as any related services we offer. By using our Platform, you consent to the collection, storage, processing, and transfer of your personal information as detailed in this Policy.
Scope of the Policy
This Privacy Policy applies to all visitors and users of the Platform who engage with us in a personal capacity. We encourage you to read this Policy carefully, along with our Terms of Service, to understand our practices regarding your personal information.
Personal Data Collection
In the course of providing our event management and tour management services, we may collect the following categories of personal data:
- Contact Information: This includes your name, email address, phone number, and physical address. This information is essential for facilitating communication and managing your inquiries and bookings.
- Identification Documents: We may request the following identification documents:
- For Natural Persons:
- A copy of your Emirates ID or passport for identity verification.
- Additional documentation may include a recent utility bill or bank statement to confirm your residential address (if applicable).
- For Companies:
- A copy of the company’s trade license.
- A copy of the Emirates ID or passport of the authorized signatory.
- Corporate documents such as the Memorandum of Association and Articles of Association (if applicable).
- Proof of address for the company, which may include a utility bill or bank statement.
- Event Details: We collect information related to the events you wish to plan and tours you wish to book, including guest details, dates, specific requirements, itineraries, and any other relevant information necessary to tailor our services to your needs.
- Financial Information: To process payments for our services, we may collect your bank account details or other financial information. This data is necessary for ensuring secure and accurate transaction processing.
- Demographic Information: We may also collect demographic data such as your date of birth and gender, as well as any preferences you provide related to our services. This information helps us to enhance and personalize your experience with our offerings.
We collect this information through various means, including but not limited to:
- Your interactions with our Platform.
- Forms you complete for inquiries and event planning.
- Communications with us via email, phone, or in person.
We are committed to handling your personal data with the utmost care and confidentiality in accordance with applicable data protection laws.
Use of Personal Data
We may utilize your personal data for the following purposes:
- Event and Tour Management: To effectively manage and facilitate your inquiries and bookings related to event planning and tour services. This includes coordinating logistics, ensuring your requirements are met, and providing you with relevant information about events and tours.
- Communication: To communicate with you regarding your inquiries, provide customer support, and keep you informed about the status of your bookings. This may involve sending confirmation emails, updates, and responding to any questions you may have.
- Legal Compliance: To fulfill our legal obligations, including adherence to Know Your Customer (KYC) requirements. This involves verifying your identity and ensuring compliance with applicable laws and regulations.
- Service Improvement: To enhance our services and tailor our offerings to better suit your preferences. This includes analyzing your feedback, preferences, and usage patterns to improve our service delivery and overall customer experience.
Disclosure of Personal Information
We may share your personal information with the following parties, as necessary for our operations:
- Service Providers: Third-party vendors who assist us with administrative, IT, event management, and other related services. This includes suppliers who provide goods and services necessary for event execution and tour.
- Legal Authorities: Regulatory bodies or law enforcement agencies, as required by law or to protect our rights and the rights of others. As well as to provide the necessary service.
- Affiliated Companies: Other entities within the La Flemingo group, including any affiliated, related, or branch entities operating in any jurisdiction, that offer complementary services. These entities may collaborate or assist in fulfilling your event management, tour, and related business needs, ensuring seamless and comprehensive solutions.
- Suppliers: Vendors and suppliers directly involved in the planning and execution of your events, such as catering, decoration, and entertainment providers, to ensure seamless service delivery.
We will not sell, rent, or lease your personal information to third parties without your explicit consent.
Data Protection Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse in the context of our event management and tour operating services. These measures include:
- Employee and Stakeholder awareness – We will ensure that all stakeholders and employees are adequately informed and trained on data privacy and security protocols, fostering a thorough understanding of the importance of protecting your personal information.
- Data Encryption – We utilize encryption technologies for data transmission to safeguard sensitive information related to your event and tour bookings.
- Secure Storage– We maintain secure storage solutions for both physical and electronic records containing personal information, ensuring that your data is protected throughout its lifecycle.
Our data protection practices comply with applicable laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. By employing these measures, we aim to maintain the confidentiality, integrity, and availability of your personal data while delivering our event management and tour services.
International Data Transfers
Your personal information may be processed and stored in locations outside of your home country. We take reasonable steps to ensure that any data transferred internationally is protected in accordance with this Privacy Policy and applicable data protection laws.
User Rights
You have the following rights regarding your personal data in connection with our event and tour management services:
- Access: You can request access to the personal data we hold about you, including details of your inquiries, bookings, and related logistics.
- Correction: If any of your personal data is inaccurate or incomplete, you can request corrections to ensure we meet your requirements accurately.
- Erasure: You can request the deletion of your personal data, subject to legal and contractual obligations related to your event and tour bookings.
- Objection: You may object to the processing of your personal data in specific circumstances, such as for non-essential purposes.
- Withdrawal of Consent: At any time, you can withdraw your consent for processing your personal data.
To exercise these rights, please contact us using the details provided below. We are committed to ensuring your data privacy while managing your event and tour needs efficiently.
Retention of Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve any disputes.
Modifications to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. Your continued use of the Platform following any changes constitutes your acceptance of the revised Policy.
Complaints
If you have any complaints regarding our handling of your personal information, please contact us.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
